Return & Refund Policy
Returns & Refund Policy
At DreamSleepy, we strive to provide every customer with a great shopping experience and products that meet your expectations.
Our Returns & Refund Policy has been designed to ensure clarity, fairness, and customer satisfaction while complying with applicable Canadian consumer protection laws. Please read the following guidelines before submitting a return request.
Full Return Guarantee on Regular-Priced Products
We offer a return guarantee on all new, unused, and regular-priced products, except for items purchased during a sale or promotional event. Products purchased at a discounted price are not covered by our standard "change of mind" return policy.
No Refunds on Sale Items (Change of Mind)
Products purchased during a sale or promotional event are not eligible for a refund or exchange due to a change of mind or incorrect size selection. These purchases are considered final.
This policy does not affect any rights you may have under applicable Canadian consumer protection laws if an item is defective, damaged, or not as described.
Return Shipping Costs
Customers are responsible for the shipping costs associated with returning a product unless the item is defective, damaged, or incorrect due to our error.
DreamSleepy does not reimburse return shipping costs for change-of-mind returns and cannot be held responsible for expenses incurred during the return process.
Return Request Deadline
Return requests must be submitted within 30 days of receiving your order. Requests submitted after this period may not be eligible for a return or refund.
Sale Items
Products purchased during a sale or promotional event are not eligible for refunds or exchanges, including for sizing issues. We recommend reviewing our product descriptions and size information carefully before placing your order.
Defective or Damaged Products
At DreamSleepy, we stand behind the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible. Depending on the situation, we will offer a replacement, exchange, or refund in accordance with applicable Canadian consumer protection laws.
Return Process
To request a return, please contact our customer support team at:
Email: support.dreamsleepy@gmail.com
If your return is approved, we will provide detailed instructions on how to return your item.
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Return Form
To help us process your return as quickly as possible, please include any requested return information or documentation provided by our support team with your return package.
Summary
At DreamSleepy, customer satisfaction is our priority. We aim to make every return request as fair, transparent, and straightforward as possible.
If you have any questions regarding this Returns & Refund Policy, please contact us at:
